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Frequently Asked Questions (FAQ)

Below you will find answers to the most asked questions sent to us.

If you can't find an answer to your question, please contact us at

What’s your return policy?

Return any of our products--no questions asked--within 30 days of purchase. Although we will appreciate letting us know what kind of bug you faced in your in-game purchase.

I won the monthly Tournament but haven't got my reward yet?

It might take up to a week for your in-game reward to show up in your account. Please wait 1 week before contacting us.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

Email us at


I have a problem with the ads shown on your server?

If you find any in-appropriate ads on our server, or a fellow player harassed you. Please inform us immediately at We will investigate and take swift action.